Terms & Conditions

Training and Handling Methods

The training techniques used by Imperial Dog Training are based on the principles of positive reinforcement and, as such, are kind, fair and reward-based. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by the trainer) are not permitted in training sessions and should not be used in training your dog.

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Payment, Refunds and Cancellations

Full payment is required to secure your place on the course. Payments to be made by bank transfer, details will provided to you at the time of booking. Once the course has begun no refund is available, as your place can no longer be filled. We will give you written confirmation of booking via email if you provide us with one. Including start time and dates of each class.

Our group dog training classes consist of 6 sessions, and we encourage attendance at all classes in the course. We understand that personal commitments or illness may prevent attendance at a particular session. In such cases, notes for missed week can be provided on request, but no partial refund will be issued.

If classes are unable to run for any reason Imperial Dog Training will notify you of this ASAP and this training session will be rearranged/added to the end of the original course.

 

Safety

Any instances of accident or injury must be reported to the trainer at the time they occurred. All dogs must be kept safe and it is the responsibility of the owner to ensure the safety of others (other animals and people) with regard to your dog’s behaviour at all times.

Flexi leads (extending leads) are not permitted in training sessions in order to avoid injury. We would request you attend training sessions with a flat collar & lead or a slip lead.

For home visits, please arrange for your dog to be in another safe room (without access to the front door) when your trainer first arrives. We will advise you as to when (and how) it would be most appropriate to bring the dog into the room to be introduced to us. If you feel that this arrangement is not suitable for your dog for any reason, please just get in touch and we can discuss the best option for you and your dog.

 

Gundog work

Gundog classes are held in a variety of locations to simulate the experiences of a working dog. In some instances this may mean instructors are unable to guarantee the area being worked in is 100% securely fenced. While we will take every opportunity to try and ensure the safety of the dogs and set exercises up in a way to reduce the risk of escape it is the responsivity of the owner/handler to ensure the control of their own dog.

Training will involve jumping in to pens and running across varied terrain, this comes with a risk of injury and the owner/handler recognises this when participating in these exercises.

Imperial dog training will ensure their own equipment used is of a safe standard to reduce and risk of injury. Any equipment brought and used by the owner/handler is at their own risk and not the responsibility of Imperial Dog Training.

If at any stage the owner/handler is uncomfortable with any exercise or situation they are put in they should raise this concern immediately with the instructor and not place their dog in a position to participate in any exercise they are not comfortable with.

 

Children

Children are very welcome to attend training sessions, with appropriate adult supervision. We accept no responsibility for children at training sessions and it is the responsibility of the supervising adult to ensure the children’s safety at all times. Young people under 16 must be accompanied by an adult. If a child’s behaviour disrupts the class or poses difficulties for any of the dogs, we may request their removal. Thus, we recommend at least two adults attend if bringing young children.

 

Health and Vaccination

All dogs and puppies should be suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites. Imperial Dog Training advises that owners should consult their veterinary professional with regard to such issues. There can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or materials, such as toys, which may have been in contact with other dogs. It is the owner/ handler’s responsibility to ensure that their dog is appropriately protected against the risk of disease: Imperial Dog Training accepts no responsibility for the potential or actual exposure of dogs to disease.

If an owner chooses not to routinely vaccinate their dog/ puppy (for example because they are choosing titre testing etc.), this is entirely the choice of the owner and is a decision made at their own risk. By agreeing to these Terms and Conditions, you are accepting full responsibility for the protection of your dog from the risk of disease. Please advise us in advance of the session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, runny nose etc). Depending on the issue, it may be advisable for the session to be cancelled or re-arranged.

If your dog has any known allergies or intolerances to certain foods or has any other special needs, it is your responsibility to bring this to the attention of the trainer prior to the start of the session, and provide appropriate alternative treats etc.

We request that bitches in heat do not attend group sessions, unless agreed otherwise with Imperial Dog Training. If you are unable to attend sessions due to your bitch being in season we would request you contact Imperial Dog Training ASAP to advise of this and we will attempt to offer a suitable alternative training option.

 

Marketing/ Privacy

Photographs may occasionally be taken during training sessions. Such photos may be used by Imperial Dog Training for the purposes of marketing. If you do not wish for photographs of you and/ or your dog to be used or shared, please let us know.

Any verbal or written feedback (eg. by email or on feedback forms) may be used for marketing purposes. Only the first name of the person will be used as identification. If you are not happy for us to use your feedback in this way, please let us know.

Photography and videography of sessions or parts of sessions is NOT permitted, without the express permission of Imperial Dog Training.

Our full Privacy Policy is available on request.

 

Disclaimer

We make every effort to ensure the safety of both clients and dogs during our training sessions. However, by making a booking with us, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify Imperial Dog Training for all personal injury and damage to property while attending training sessions.

You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might occur as a result of your dog attending such sessions. You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk. You understand and accept that your dog (and its behaviour) remains entirely your responsibility at all times, whether or not in the presence of the trainer.

 

Intellectual Property Rights

All written, photographic, and video materials, including our logo and training videos, are the exclusive property of Imperial Dog Training. These materials are protected by copyright and other intellectual property rights and laws. Distribution of these materials without prior written permission is strictly prohibited

By accessing our materials you acknowledge and agree that you are using them for personal, non-commercial purposes only.

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Privacy Policy

 

Imperial Gundogs T/A Imperial Dog Training (“Imperial Dog Training”) is committed to protecting the privacy of our clients. We are not in the business of selling, renting or trading client’s data with other companies and businesses for marketing purposes.

 

This policy details the basis on which any personal data that Imperial Dog Training collects from clients or is provided by clients is processed. Please read the policy carefully to understand the ways your data will be used, shared and protected by Imperial Dog Training.

 

All client data is held and protected in line with the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR).

 

Cookies

 

We may place a text file called a “cookie” in the browser files of your computer or mobile device. The cookie itself does not contain personal information although it will enable us to relate your use of Imperial Dog Training’s website or Electronic Services to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other websites.

 

We may use cookies to track user traffic patterns on Imperial Dog Training’s website or Electronic Services, but we do not use cookies to track your use of third party websites.

 

You can refuse cookies by turning them off in your browser. Alternatively, you can set your browser to warn you before accepting cookies; this means you will receive the warning message with each cookie.

 

Information Collected and processed by Imperial Dog Training:

 

Much of the information we hold will come directly from you during telephone conversations, face to face meetings, social media, emails or via our website.

 

•             Name

•             Address

•             Email address

•             Phone numbers

•             Dog details  

•             Emergency contact details

 

Where personal data is stored

 

Imperial Dog Training will take all necessary steps to ensure that data is treated securely and in accordance with this Privacy Policy, and in line with the Data Protection Act 1998 and GDPR.

 

Information you provide is stored on Imperial Dog Training’s secure servers and/or in our secured filing cabinets. Once your information has been received by Imperial Dog Training there are strict procedures and security measures in place to prevent any unpermitted access.

 

How long we store data for

 

Personal data is held for 7 years; in line with our legal obligation.

 

Confidentiality and Security

 

Access to personal data is limited to employees who need to come into contact with the information in order to provide services to you or to be able to do their job.

 

There are physical, electronic and procedural safeguards in place that comply with our legal responsibilities and protect your personal data.

 

Any personal data breech will be reported to the relevant supervisory authority within 72 hours of Imperial Dog Training becoming aware of a breech. Imperial Dog Training will also inform clients of any personal data breech without undue delay. Imperial Dog Training holds records of any personal data breaches, regardless of whether we are required to notify.

 

Data Sharing

 

We may share your data where we have a duty to disclose information to comply with legal obligations; and for the purpose of the prevention or detection of offences, data may be shared with the Police and governmental or representative bodies in accordance with the relevant legislation.

Data may be shared electronically (email, online forms etc), by telephone or by post.

By entering into training with Imperial Dog Training you agree to your data being shared where necessary with third parties.

 

Access to personal information

 

You have the right to access all personal information supplied to Imperial Dog Training and rectify any inaccuracies on the information held. Further enquiries should be made to imperial.gundogs@hotmail.com.

 

You also have the right to withdraw your consent for the processing of your personal data, have your personal data erased, or the processing restricted.